Question 1

What are your hours of sevice?

Accepted Answer

Our service hours are designed to accommodate a variety of schedules, ensuring that we are available when you need us. Here are the details of our operating hours:
Monday to Friday:
Opening Time: 8:00 AM
Closing Time: 8:00 PM
Saturday:
Opening Time: 9:00 AM
Closing Time: 3:00 PM
Holidays:
Our service hours may vary on public holidays. Please check our website or contact us directly for specific holiday hours.
If you need assistance outside of these hours, we offer 24/7 support through our online help center, where you can find answers to common questions, submit a support ticket, or open a chat.

Feel free to reach out to us during our service hours for any assistance you may need. We are here to help!

Question 2

What services do you offer?

Accepted Answer

We offer a variety of services based on your need. A few of our services are:

Standard cleaning
Deep Cleaning
Move In/Out Cleaning
Office/Retail Cleaning
Post-Construction Cleaning
Medical Office Cleaning
+and more

Please feel free to reach out to us for more information on any additional services you may need and our team will work with you.

Question 3

What is included in your standard cleaning?

Accepted Answer

Our standard cleaning service is designed to keep your home or office looking its best with a comprehensive clean of the most commonly used areas. Here’s what you can expect from our standard cleaning:

Living Areas:
Dusting of all surfaces, including furniture, shelves, and decorations
Vacuuming carpets and rugs
Sweeping and mopping hard floors
Cleaning windowsills and baseboards
Emptying trash bins
Kitchen:
Cleaning and sanitizing countertops, sinks, and faucets
Wiping down exterior surfaces of appliances (fridge, oven, microwave, etc.)
Cleaning the stovetop and range hood
Wiping down cabinet fronts
Sweeping and mopping the floor
Emptying trash bins
Bathrooms:
Cleaning and sanitizing toilets, sinks, bathtubs, and showers
Wiping down mirrors and fixtures
Cleaning countertops and cabinet fronts
Sweeping and mopping the floor
Emptying trash bins
Bedrooms:
Dusting all surfaces, including furniture and decorations
Vacuuming carpets and rugs
Sweeping and mopping hard floors
Making beds (if linens are provided)
Cleaning windowsills and baseboards
Emptying trash bins
General:
Cobweb removal
Dusting ceiling fans and light fixtures
Spot cleaning walls and doors

If you have specific cleaning requests or areas you would like us to focus on, please let us know when you book your appointment. We are here to customize our services to meet your needs and ensure your complete satisfaction.

Question 4

What is included in a Deep Cleaning?

Accepted Answer

Our deep cleaning service goes beyond the standard cleaning to tackle areas that often get overlooked and provide a more thorough and detailed clean. Here’s what you can expect from our deep cleaning service, in addition to the standard cleaning tasks:

Living Areas:
Detailed dusting of all surfaces, including hard-to-reach areas
Cleaning behind and under furniture
Cleaning interior windows and window tracks
Cleaning blinds and curtains
Polishing wood furniture
Kitchen:
Deep cleaning of the inside of the oven and refrigerator
Cleaning and sanitizing inside and outside of cabinets and drawers
Scrubbing and disinfecting all kitchen surfaces
Cleaning behind appliances
Degreasing stove hood and filters
Bathrooms:
Scrubbing tile grout and shower tracks
Deep cleaning and sanitizing all fixtures and surfaces
Cleaning and disinfecting inside cabinets and drawers
Cleaning exhaust fans and light fixtures
Polishing chrome fixtures
Bedrooms:
Detailed dusting of all surfaces
Cleaning under the bed and behind furniture
Cleaning inside closets and drawers
Washing walls and baseboards
General:
Washing walls and baseboards throughout the home
Cleaning air vents and ducts
Removing cobwebs from high corners and ceilings
Cleaning and polishing light fixtures

A deep cleaning service is ideal for spring cleaning, preparing for special events, or when you need a more intensive cleaning session to refresh your living or working space. If you have any special requests or areas you would like us to focus on, please let us know when booking your appointment. We are here to meet your needs and ensure a sparkling clean environment.

Question 5

How do I book a cleaning appointment?

Accepted Answer

Visit Our Services Page:

Go to our Services Page.
Browse through our cleaning packages and select the one that best fits your needs.
Click on the "Book Now" button next to your chosen service.
Follow the prompts to select your preferred date and time.
Confirm your booking details and submit your appointment request.

Fill Out a Form:

Visit our Booking Form page.
Complete the required fields with your contact information, preferred date and time, and specific cleaning needs.
Submit the form, and one of our representatives will get back to you shortly to confirm your appointment.

Question 6

Are your prices negotiable?

Accepted Answer

Our prices are carefully calculated based on the information you provide regarding the scope and specifics of the cleaning services you need. This allows us to ensure fair and transparent pricing for all our customers.

While our standard prices are generally fixed, we do offer occasional promotions and discounts. Additionally, if you have unique requirements or are booking large-scale services, we encourage you to contact us directly to discuss your needs. We may be able to offer a customized quote that aligns with your specific circumstances.

Question 7

Do I need to be present for cleanings?

Accepted Answer

No, you do not need to be present for cleanings. We understand that our clients have busy schedules, and we strive to make our services as convenient as possible. Our professional cleaning team is fully trained and trustworthy, ensuring that your home or office will be cleaned to the highest standards even if you are not there.

If you prefer to be present, you are more than welcome to stay. Otherwise, simply provide us with access instructions, and we will take care of the rest. Your security and satisfaction are our top priorities, and we will ensure your property is treated with the utmost respect and care.

If you have any special instructions or concerns, please feel free to let us know when you book your appointment. We are here to accommodate your needs and provide you with a hassle-free cleaning experience.

Question 8

Are you insured?

Accepted Answer

Yes, we are fully insured. The safety and security of our clients and their property are of utmost importance to us. Our comprehensive insurance coverage ensures that you or your property are protected in the unlikely event of any damage or accidents occurring during our cleaning services.

Question 9

What is your cancellation policy?

Accepted Answer

We understand that plans can change unexpectedly. To accommodate your needs while managing our schedule efficiently, we have established the following cancellation policy:

Rescheduling: You may reschedule your appointment at any time up to 24 hours before the scheduled time without any penalty. Please contact us at 561-396-9935 or email us at boyntonbeachcc@icloud.com to reschedule your appointment.

Cancellation: If you need to cancel your appointment, please do so at least 24 hours in advance to avoid any fees. Cancellations made within 24 hours of the scheduled appointment time will incur a 15% cancellation fee. This fee helps us cover the costs associated with the short notice and allows us to compensate our staff accordingly.

We appreciate your understanding and cooperation. If you have any questions about our cancellation policy or need to make changes to your appointment, please do not hesitate to contact us. We are here to assist you.

boyntonbeachcc@icloud.com

FAQ

Frequently asked questions